At a time when GCCs are redefining enterprise operating models, Rajat Raheja, Division President, Amdocs India, believes the shift has been nothing short of structural. What began as a cost-arbitrage strategy has steadily transformed into a strategic engine powering innovation, product ownership, and long-term enterprise value.

“Over the last decade, GCCs have undergone one of the most consequential shifts in enterprise operating models,” Raheja says. “What began as a cost-arbitrage construct, focused on efficiency and scale, has gradually evolved into a strategic engine for innovation, product ownership, and long-term value creation.”

For years, global capability centres (GCCs) in India were built around a certain amount of predictability, with stable delivery timelines and to bring efficiency at scale. That model is now no longer the same, with several centers maturing as their mandates grow.

At Flexera, a US-headquartered firm that provides technology intelligence, IT asset management (ITAM) and FinOps solutions to global enterprises, the India centre today is increasingly tied to product direction and enterprise outcomes.

French technology major Thales has plans to recruit more than 9,000 employees worldwide this year, including 450 in India, as it continues to expand its operations across defence, aerospace and cybersecurity.

The company in a statement on Monday said it will hire talent across hardware, software and systems domains at its Engineering Competence Centres in Bengaluru and Noida, along with other functional roles.

Over the past five years, the firm said it has recruited at least 8,000 employees annually to support growth across its three business sectors.